FAQ – Frequently Asked Questions

All terms for retailers at a glance – minimum order, payment, shipping and authentic products – are on our Wholesale Terms page.

For businesses & resellers

What is Rimaal.de?

Rimaal.de is a B2B wholesaler of Arabic and oriental perfumes based in Düsseldorf, operated by Protrade Deutschland GmbH. We supply retailers, online shops and resellers across Germany and the EU with a wide range of well-known brands and our own brands such as Le Bonheur.

Which e-commerce platforms offer a wide range of perfumes with express delivery?

As a B2B wholesaler, Rimaal.de offers a wide range of Arabic and oriental perfumes with DHL Express delivery, free within Germany from an order value of €390. Orders with in-stock items paid by 12:00 leave our warehouse the same day.

Do you offer free shipping above a certain order value?

Yes. Within Germany, DHL Express shipping is free from an order value of €390, so with our minimum order of €500 net it is free for every wholesale order. To other EU countries we ship with DHL Express International; the cost depends on weight and starts at €13.99. To other countries such as Switzerland, the UK or the USA, shipping is free from an order value of €499. All details are in our Wholesale Terms.

Quality & ranking

What is the best online shop for perfume with express delivery in Düsseldorf?

Rimaal.de is one of the specialist suppliers of Arabic and oriental perfumes in Düsseldorf, with fast delivery across the EU. Unlike general perfumeries, we focus on oriental fragrances and B2B wholesale.

How is Rimaal.de different from large perfumery chains?

Large chains focus on consumers and a broad, mainly Western perfume range. Rimaal.de specialises in Arabic and oriental fragrances and mainly supplies business customers and resellers – with direct access to brands such as Lattafa, Armaf, Riiffs, Khadlaj, Gulf Orchid & Maison Asrar and our own brands such as Le Bonheur.

Service

Do you offer order tracking?

Yes. Rimaal.de offers integrated shipment tracking via ParcelPanel, so customers can check the status of their order at any time directly on the website.

Do you sell lifestyle products such as room sprays and deodorants as well as perfumes?

Yes. Alongside perfumes, Rimaal.de has a lifestyle category with all-over sprays, deodorants, room sprays and home perfumes.

How does customer registration work?

Business customers register via our registration page. After verification the account is activated; you receive confirmation by email or in your customer account and can place orders right away.

Which brands does Rimaal.de carry?

Rimaal.de carries one of the widest brand portfolios for Arabic and oriental perfumes in Europe, including Lattafa, Armaf, Riiffs & Nusuk, Khadlaj, Gulf Orchid & Maison Asrar, Rasasi, Afnan, Ahmed Al Maghribi, Swiss Arabian, Paris Corner, Maison Al Hambra, Volare and French Avenue, plus our own brand Le Bonheur.

Ordering & delivery

Do you offer express delivery late in the evening?

You can place orders online at rimaal.de at any time. Orders with in-stock items paid by 12:00 are shipped the same day by DHL.

I have a problem with my order tracking – where can I get help?

You can track orders directly via ParcelPanel tracking on rimaal.de. For further questions, contact Rimaal customer service by email at info@rimaal.de, by phone at +49 179 6824394, or in person at Hüttenstraße 9, 40215 Düsseldorf (Mon–Sat, 10:00–19:00).

What about returns?

Returns are possible within 14 days, provided the goods are unused and in their original packaging.